Refund policy

Effective Date: 11 October 2026

At PartyParadise.store, we want every celebration to be special. We take care to deliver quality products and provide a smooth shopping experience. Please read our Return and Refund Policy before placing an order.

1. Return Eligibility

Returns may be accepted under the following circumstances:

The product received is damaged or defective.
The wrong product was delivered.
The product received is missing items or parts.
The product has a verified manufacturing defect.

Please contact us within 48 hours of delivery to report an issue. Eligibility will be assessed based on the nature of the complaint and applicable consumer protection laws.

2. Non-Returnable Products

For hygiene, safety, and product-condition reasons, the following products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

Balloons and other party consumables that have been opened or used.
Personalised or customised products made according to customer specifications.
Products damaged due to improper handling, misuse, or storage after delivery.
Used products or products returned without their original components.

This policy does not limit any rights available to customers under applicable law.

3. How to Request a Return

To request a return or report a product issue:

Contact us on WhatsApp at +91 98486 91430.
Share your order ID and registered mobile number.
Provide clear photographs or a video showing the product and packaging, where relevant.
Explain the issue so our team can review your request.

Our team will review the details and inform you of the next steps, including whether the product needs to be returned.

4. Refund Policy

Refunds may be issued when a return, cancellation, or product-related complaint is approved.

Refunds will generally be made to the original payment method wherever possible.
For eligible cash-on-delivery orders, an alternative refund method may be arranged after verification.
Approved refunds will generally be initiated within 5–7 business days.
The time taken for the amount to appear in your account depends on your bank, payment provider, or financial institution.

If a refund is delayed beyond the stated timeframe, please contact our customer support team.

5. Replacement Policy

Where appropriate, we may offer a replacement for a product that arrives damaged, defective, incorrect, or incomplete, subject to availability.

If a replacement is unavailable, an appropriate refund or other remedy may be offered in accordance with applicable law.

6. Order Cancellation

Customers may request cancellation before the order is dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. Any eligible cancellation or refund will be handled in accordance with our applicable policies and consumer protection requirements.

Customised or personalised orders may have additional cancellation limitations once production has started, subject to applicable law.

7. Return Shipping Charges

If a return is approved because the product is damaged, defective, incorrect, or incomplete, PartyParadise.store will communicate the applicable return or collection arrangements.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

8. Incorrect or Incomplete Delivery

If your order arrives with missing items or contains a product different from what you ordered, contact us within 48 hours of delivery and provide your order details and supporting photographs.

We will investigate the issue and inform you of the available resolution.